Shipping policy
Shipping Policy for Shop Jocelyn
Last Updated: Dec. 12, 2023
Introduction
At Shop Jocelyn, we strive to deliver your order in a timely and efficient manner. This Shipping Policy outlines our shipping and delivery practices, including the shipping methods we offer, estimated delivery times, and shipping fees. By placing an order through our online store, you agree to the terms of this Shipping Policy.
Shipping Destinations
We ship orders to customers within Canada. If you are located outside of our shipping destinations, please contact us at jocelyn@shopjocelyn.ca to discuss potential shipping arrangements.
Shipping Methods and Delivery Times
We offer the following shipping methods, using both UPS and Canada Post Carriers:
- Standard Shipping: Estimated delivery within 7 business days for domestic orders.
- Expedited Shipping: Estimated delivery within 3 business days for domestic orders. Additional fees may apply.
Please note that delivery times are estimates and not guaranteed. Factors such as holidays and weather conditions may affect the actual delivery time.
Shipping Fees
Shipping fees are calculated based on the weight and dimensions of your order, as well as the destination. Shipping fees will be displayed at checkout before you submit your order.
Free Shipping Promotions
We offer free shipping for any order over $299 and we also may offer free shipping promotions from time to time. To be eligible for free shipping, your order must meet the specified minimum purchase amount and be shipped to an eligible destination. Free shipping will be applied automatically at checkout if your order meets the promotional requirements.
Order Processing and Tracking
Orders are typically processed within 1 business day after being placed. Once your order has been shipped, you will receive a shipping confirmation email with a tracking number, allowing you to track the progress of your shipment.
Shipping Issues and Returns
If you encounter any issues with your shipment, such as non-delivery, damage, or incorrect items, please contact our customer support team at jocelyn@shopjocelyn.ca within 2 days of receiving your order or the scheduled delivery date. We will work with you to address the issue and may offer a refund, replacement, or exchange, depending on the situation and in accordance with our Return Policy.
Changes to Shipping Policy
We reserve the right to update or modify this Shipping Policy at any time. Any changes will be posted on this page and will be effective upon posting. Your continued use of our online store following the posting of any changes to the Shipping Policy constitutes your acceptance of those changes.
Contact Information
If you have any questions or concerns regarding this Shipping Policy, please contact us at jocelyn@shopjocelyn.ca